When Will My Order Be Sent?

All Orders are shipped next day.

If there is a delay in dispatch an email will be sent to update you on the status of your order

Can my Order be Part Shipped if Required?

Where possible 2ndhandbooks will Ship all orders in one Delivery.

If an item in your order is out of stock, we will contact you to advise on a revised delivery date.

If your order is required urgently then we will part ship at no extra cost.

What Shipping Companies Will You Use?

We will use Royal Mail , Parcel force and Hermes Parcels for Delivering your items.

Large orders may be shipped using an alternative courier company.

What If My Order Does Not Arrive?

If an item does not arrive please telephone or email after 3 days of notification of shipping to allow for any delays with the shipping companies.

Where possible we try to obtain a tracking number which we will send to you on confirmation of your items being despatched.

If a parcel fails to be delivered, we will either resend the order or refund your order in full, depending on your preference. and availability of replacement item

What If My Order Is Damaged?

We make every effort to check items before we dispatch them,.

If an item is delivered damaged or faulty then buyer needs to get in touch by telephone or email within 3 working days quoting the order reference number. Photographic evidence will be required.

We may not request the return of the item , however if we do then damaged items are to be returned within 5 days of notification of the issue. In such cases postage will be refunded once the items has been received at 2ndhandbooks premises.

Refunds or replacement items will not be supplied until agreement has been reached and  the returned items have been received.

Items missing from order

We will try to contact you by telephone or email if items from your order are not in stock.
in all instance we will try to ship whole orders. Any items not shipped will be refunded.

If an item is missing from your order and it is not marked as 'out of stock' on your invoice, please get in touch by telephone or email within 3 days of receiving your order, quoting the order reference number and we will ship the missing item if a replacement is available or provide a refund for the missing items.

Items sent in error

if you have received items sent in error please contact us within 3 days of receiving the item and we will organise having the item returned.